Have you ever ordered a product on Amazon and when that box with the smiley
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
arrived wondered about its journey till your doorstep? Have you asked where it
came from and how much it cost Amazon to deliver it to you? If so, the Amazon
Logistics, Last Mile team is the right team for you. As Amazon constantly
works to be the most customer-centric company on earth, a key element of
customer experience is how we fulfill and deliver their orders. Amazon aims to
exceed the expectations of our customers by ensuring that their orders, no
matter how large or small, are delivered as quickly, accurately, and cost
effectively as possible through a world class last mile operation. To meet
this goal, Amazon is continually striving to innovate and provide best in
class service levels through the introduction of pioneering new products and
services.
As Capacity Planning Manager, you will be responsible for supporting the long-
term capacity strategy and plan for the DSP Program. In this role, you will
create transparent processes, develop scalable infrastructure, and streamline
capacity planning workflows. Implementing metrics and collaborating cross-
functionally will be key to enhancing the organizations capacity planning
capabilities. This strategic role will transform the DSP planning function to
support long-term growth and scalability.
Because of the impact, this is a highly visible role with senior leaders and
decision makers in Amazon operations. The incumbent will regularly lead
business and planning reviews with senior operations leaders, and manage
relationships and drive alignment across a variety of stakeholders – including
planning, finance, fleet, expansion and the local country teams. It is also a
highly innovative space requiring the incumbent to use a quantitative and
analytical approach, balanced by business judgment to determine the capacity
strategy, while constantly iterating on the process to drive improvements.
Successful candidates will think like business owners and drive results by
building solutions on behalf of our customers. They love innovation and enjoy
interacting with different stakeholders. They will be resourceful, customer-
focused, team oriented, have an ability to work independently under time
constraints, and will have an ability to change focus at a moment’s notice,
while still meeting deadlines. They will have experience in data management.
scalable reporting and process enhancement. The candidate will have a proven
track record in taking on end-to-end ownership and successfully delivering
results in a fast-paced and dynamic business environment.
This role is open for London (LHR) and Madrid (MAD)
Key job responsibilities
- Improve existing manual process and automate them to be more scalable.
- Build a scalable and logical process utilizing Amazons internal tools such as Quicksight.
- Support with data and reports to influence reviews with operations leaders on capacity planning.
- Partner with stakeholders to align on changes, and be the single source of truth for DSP demand.
- Monitor and report on the progress in capacity build and utilization.
- Work cross-functionally across multiple operations functions to drive standards in capacity planning and management.
- Maintain a strong focus on the DSP experience in building realistic, yet attainable capacity plans.
About the team
The EU Delivery Service Partner (DSP) team is responsible for managing and
growing the network of professional contract organizations that power Amazons
in-house last mile delivery service. Our partners work out of delivery
stations across EU and are assigned delivery routes and packages.
The DSP Capacity Planning team is central to achieving the program objectives
of DSP Last Mile Delivery. This team charts the strategy and plan to build DSP
capacity across the delivery network.
### BASIC QUALIFICATIONS
- Bachelors degree
- Experience analyzing data and best practices to assess performance drivers
### PREFERRED QUALIFICATIONS
- Experience aggregating and analyzing internal and external campaign metrics
to assess performance drivers and identify insights
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice ( to know more about
how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national
origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for
the interview or onboarding process, please visit
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information. If the countryregion you’re applying in isn’t listed, please
contact your Recruiting Partner.
